Privacy Policy

Operatorly Ltd is the data controller for personal data collected through the Platform. We are registered in England and Wales.

If you have any questions about this policy or how we handle your data, please contact us at [email protected].

We collect the following categories of personal data:

• Identity data: your name, company name (for operators).
• Contact data: email address, phone number.
• Profile data: information you provide during registration, including property portfolio details, operator models, areas covered, and public profile content.
• Usage data: information about how you use the Platform, including pages visited and actions taken.
• Technical data: IP address, browser type and version, time zone, operating system.
• Communications data: messages sent via our contact form.

We collect data directly from you when you:

• Register as a landlord or operator on the Platform.
• Submit an enquiry via our contact form.
• Communicate with us by email or other means.

We also collect data automatically through cookies and similar technologies when you browse the Platform.

We use your personal data for the following purposes:

• To create and manage your account on the Platform.
• To facilitate connections between landlords and operators.
• To display operator profiles in our public directory (where you have consented to this).
• To respond to your enquiries and provide customer support.
• To send you service-related communications (e.g. registration confirmation).
• To improve and develop the Platform.
• To comply with our legal obligations.

We process your personal data on the following legal bases under UK GDPR:

• Contract: processing necessary to provide the Platform services you have requested.
• Legitimate interests: improving the Platform, preventing fraud, and ensuring security.
• Consent: where you have given explicit consent, such as for marketing communications.
• Legal obligation: where we are required to process data to comply with applicable law.

We do not sell your personal data. We may share your data with:

• Other users: operator profile information is displayed publicly in our directory as part of the Platform's core function.
• Service providers: trusted third-party providers who assist us in operating the Platform (e.g. hosting, email delivery), under appropriate data processing agreements.
• Legal authorities: where required by law or to protect our legal rights.

We retain your personal data for as long as your account is active or as needed to provide our services. If you close your account, we will delete or anonymise your data within 90 days, unless we are required to retain it for legal or regulatory reasons.

Under UK GDPR, you have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your personal data in certain circumstances.
• Restriction: request that we restrict processing of your data.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests.
• Withdraw consent: where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We use essential cookies to operate the Platform. We may also use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser. By continuing to use the Platform, you consent to our use of essential cookies.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email or by a prominent notice on the Platform. The "last updated" date at the top of this page reflects the most recent revision.

For any questions or concerns about this Privacy Policy or our data practices, please contact:

Operatorly Ltd
[email protected]
operatorly.co.uk